FAQs

Our team works hard to determine the appropriate services for each person. One of our nurses may schedule a personal visit with you and your loved one to learn more and thoroughly assess their needs. From this visit, we prepare a detailed Plan of Care that outlines what services are the best fit. Then we constantly monitor each situation and adapt as needs change.

For many people, Personal Care is an affordable alternative to a senior living facility. Medicaid normally covers 100% of the cost of home care expenses. Ohio Valley Home Care also accepts private health insurance, workers’ compensation insurance, long-term care insurance, state programs such as the Indiana CHOICE program, and payment through area agencies on aging.

Ohio Valley Home Care can help in several ways:

• Keeps patients comfortable at home, where they typically recover faster with fewer complications
• Can reduce trips to the hospital
• Provides support to caregivers and family
• Offers the interdisciplinary approach of a team of healthcare professionals
• Provides customized care planning based on your needs

You or a loved one may benefit from home care if you:

• Live with a chronic illness (for example, heart disease, diabetes, kidney disease or COPD)
• Are recovering from hospitalization, surgery or illness
• Need assistance leaving the house
• Need assistance to manage your condition effectively
• Are at risk of severe illness due to COVID-19 (age 65+ or any age with an underlying condition)

A nurse will contact you by phone to schedule the first visit. If you’re coming from a hospital or nursing facility, the initial visit will usually happen soon after you’re discharged to make the transition easier.

On the first visit, we’ll perform an in-depth interview and assessment, identifying areas where you may benefit from education and tools to manage your health.

We partner with your doctor, family and caregivers to determine the best services for your needs. This team approach helps the move back home much easier.

The frequency of home care visits depend on the personal plan of care prepared after our first visit and discussions with your doctor, caregivers, family members and so on. Your doctor may change your plan of care over time, which may change the number of visits or services needed to provide you with the best home care for your situation.

Our team members are the key to everything we do. With the personal passion and energy they bring to the care they provide, they ensure that your loved one is healthy, comfortable and secure in their own homes. Our reputation attracts the most qualified candidates, and each potential team member is screened extensively:

• Current statement of good health from physician
• Submission of current license and/or certification for verification
• Criminal background checks
• Ability to read, write and speak English
• Passing grades on written test
• Written references

We are on call 24 hours a day, 7 days a week, 365 days a year. Our clients are never left unattended during pre-arranged schedules.

All Ohio Valley Home Health team members are fully insured and bonded in accordance with state law.

Personal Care team members are supervised onsite by our nurses, who monitor the condition of the patient and reporting any changes to the family and/or physician.

Absolutely. Just ask your doctor. Federal law gives patients the freedom to choose their health care provider.

Ohio Valley Home Care is located at 204 Pearl Street, Suite 201 in New Albany, Indiana, and serves individuals and families throughout southern Indiana.

Your residence may be your house, an apartment, a relative’s home, a senior community, or some other type of residence. Hospitals, skilled nursing facilities and intermediate care facilities may not be considered a “home,” which would mean we cannot provide home care services in those settings.

Your doctor will decide the number, frequency and duration of visits, based on your needs and health status.

At Ohio Valley Home Care, we carefully screen and train our home care team members, including background checks and personal and professional references. Patient care staff have professional licenses and certifications that are applicable to their role. Once hired, Ohio Valley Home Care employees participate in extensive orientation and ongoing training programs.

No. Many patients are referred by their doctor.